Terms & Conditions

Article 1 - Identity and definitions

1.1 Operator

1.1.1. Villa Parkbos is operated by VILLA PARKBOS BV, with registered office at Klossestraat 61, 9840 Nazareth-De Pinte, company and VAT number BE 1039.595.916, RLE Ghent, Ghent Division. Villa Parkbos can be contacted at hello@villaparkbos.be and +32 474 36 84 51. This company is referred to below as "Villa Parkbos".

1.2 Definitions

1.2.1. In these General Terms and Conditions:

• Customer: any natural person or legal entity that enters into or wishes to enter into an agreement with Villa Parkbos.
• Consumer: any natural person acting mainly for purposes outside their trade, business, craft or professional activity.
• Lead Booker: the natural person who makes an accommodation booking for themselves and, where applicable, for other guests.
• Organiser: the Customer who hires a venue area and acts as the central contact for participants, visitors, staff and suppliers.
• Guest: any person staying at Villa Parkbos or using the accommodation under an accommodation booking.
• Participant: any person present at the invitation of the Organiser during Venue Hire.
• Booking: any agreement for a Stay, Venue Hire or a combination of both.
• Stay: the temporary provision of one or more guest rooms, together with the services stated in the Booking Confirmation.
• Venue Hire: the temporary provision of one or more expressly designated areas, without additional services unless agreed in writing.
• OTA: an online travel agency, booking platform, travel agent or other intermediary through which a Booking is made.
• Booking Confirmation: the written or electronic confirmation or quotation setting out the specific arrangements for the Booking.
• House Rules: the separate practical, conduct and safety rules that apply at the property and form an integral part of the agreement where they were made available in advance.

Article 2 - Scope, acceptance and order of precedence

2.1. These General Terms and Conditions apply to all offers, Bookings and agreements of Villa Parkbos relating to individual guest-room bookings, bookings of several or all guest rooms, long stays, group arrangements, temporary Venue Hire and combinations of these.

2.2. The Customer must be able to consult and save these General Terms and Conditions before entering into the agreement. By confirming the Booking, making the required payment or using the accommodation after the terms have been made available in advance, the Customer accepts these terms.

2.3. The contractual documents apply in the following order of precedence:

• the Booking Confirmation, written quotation or specific agreement;
• the specific conditions of the selected room package or rate;
• for Bookings made through an OTA: the OTA terms communicated in advance regarding cancellation, changes, payment, guarantee, no-show and refunds;
• these General Terms and Conditions;
• the House Rules.

2.4. A specific arrangement departs from these General Terms and Conditions only to the extent that it has been clearly agreed in writing. Oral commitments, changes or additions are binding only after Villa Parkbos has confirmed them in writing or electronically.

2.5. The other provisions of Villa Parkbos, including the rules concerning the Stay, use of the accommodation, pets, damage, safety, liability and conduct on site, also remain applicable to an OTA Booking insofar as they do not conflict with a mandatory or expressly agreed OTA provision.

2.6. Amendments to these General Terms and Conditions apply only to future Bookings. An existing Booking remains subject to the version in force when the agreement was entered into, unless the parties agree otherwise in writing.

2.7. Operational or safety instructions may be adjusted during performance where reasonably necessary, provided that this does not alter the essential substance of the Booking.

Article 3 - Enquiries, options and formation of the agreement

3.1. Information on the website, social media, brochures and other communication channels generally constitutes an invitation to request a Booking and not a binding offer, unless expressly stated otherwise.

3.2. An enquiry does not automatically result in a Booking. The agreement is formed once Villa Parkbos has confirmed the Booking in writing or electronically and, where applicable, has received the required payment, credit-card guarantee or advance payment.

3.3. In the case of an immediate online Booking, the agreement is formed once the Customer has completed the booking process with an obligation to pay and has received the Booking Confirmation.

3.4. An option is valid only when Villa Parkbos has confirmed it in writing. The option automatically expires at the stated time if the Customer does not confirm it or make the required payment in time. Once the option period has expired, Villa Parkbos may offer the guest room, venue area or date to a third party.

3.5. The Customer must check the Booking Confirmation immediately. Obvious errors in names, dates, guest rooms, venue areas, numbers, times or other Booking details must be reported as soon as possible.

3.6. Special requests, such as a different arrival time, a particular guest room, accessibility requirements, a specific set-up, external catering or the use of suppliers, are binding only after express written confirmation by Villa Parkbos.

3.7. Obvious clerical errors, programming errors or manifestly unrealistic price listings do not bind Villa Parkbos. Villa Parkbos will report the error as soon as possible and offer the Customer the choice between continuing at the correct price or cancelling free of charge with a refund of amounts already paid for the relevant Booking.

3.8. The Lead Booker or Organiser must be at least 18 years old and have legal capacity. Anyone making a Booking for a legal entity or another person declares that they are authorised to bind that person.

Article 4 - Scope of the booking, prices and included services

4.1. The Booking Confirmation determines which guest room, venue area, date, duration, capacity and services are included. Only services expressly included in the Booking Confirmation form part of the agreement.

4.2. Venue Hire comprises only the temporary provision of the designated venue area and the basic facilities stated in writing. Unless expressly agreed otherwise, the following are not included:

• catering, beverages or service;
• event planning, coordination or reception staff;
• audiovisual or technical support;
• security, supervision or childcare;
• decoration, set-up or dismantling by Villa Parkbos;
• permits, music licences or administrative applications;
• use of the private kitchen, appliances, crockery or refrigeration facilities;
• cleaning beyond normal end-of-hire cleaning;
• insurance for the Customer's activity.

4.3. All prices are stated in euros. Prices for Consumers include VAT and mandatory charges, unless a charge can by its nature only be calculated precisely at a later stage and this was clearly communicated before the Booking. Any tourist tax may be charged separately where this was stated in advance. Prices for business Customers may be stated excluding VAT where this is indicated unambiguously.

4.4. Once the Booking Confirmation has been issued, the agreed price remains fixed. The price may be adjusted only because of a change requested by the Customer and accepted by Villa Parkbos, additional services, exceeding the booked duration or capacity, costs caused by the Customer, or newly introduced or amended taxes and charges that are required by law, insofar as they may lawfully be passed on.

4.5. A Booking of several or all guest rooms gives a right to exclusive use only of the areas expressly included in the Booking Confirmation. It does not automatically include exclusive use of the entire property, garden, private kitchen, technical rooms or other private areas.

4.6. Breakfast or brunch is included only where stated in the selected rate or Booking Confirmation. Failure to use an included breakfast or brunch does not automatically entitle the Customer to a price reduction.

4.7. Food allergies, intolerances and medically relevant dietary restrictions should preferably be communicated clearly no later than 48 hours before arrival. Villa Parkbos provides the allergen information required by law and will take reasonable account of requirements communicated in time. Unless expressly confirmed in writing, it cannot be guaranteed that food will be completely free from traces of or cross-contact with a particular allergen.

Article 5 - Payment, invoicing and late payment

5.1 Guest-room bookings

5.1.1. The amount, payment method and payment date for a guest-room Booking are determined by the selected rate, the Booking Confirmation and, for an OTA Booking, the applicable terms of the platform.

5.1.2. Depending on the rate, Villa Parkbos may require full or partial prepayment, a valid credit-card guarantee or payment on arrival. For a non-refundable rate, the full amount may be collected immediately when the Booking is made.

5.2 Venue Hire

5.2.1. When Venue Hire is confirmed, an advance payment of 50% of the total hire price is due. The Booking becomes final once Villa Parkbos has confirmed it and received the advance payment in time.

5.2.2. The balance must be paid no later than fourteen calendar days before the start of the Venue Hire. If the Booking is made less than fourteen calendar days before the start, the full hire price is due immediately.

5.2.3. The advance payment forms part of the total hire price and is deducted from the balance when the agreement is performed. If the Customer cancels, the advance payment is set off against the cancellation fee under Article 8 and is not refunded, unless otherwise agreed in writing, the cancellation is attributable to Villa Parkbos, force majeure under Article 17 applies, or a mandatory legal provision provides otherwise.

5.3 Invoices and damage

5.3.1. Villa Parkbos does not require a standard security deposit. Damage, missing items, exceptional cleaning, lost keys, late vacating and other contractually payable costs will be invoiced separately once established.

5.3.2. Invoices are payable within fourteen calendar days of the invoice date, unless another valid term is stated in the Booking Confirmation or on the invoice.

5.4 Late payment by Consumers

5.4.1. In the event of late payment by a Consumer, Villa Parkbos will first send a free payment reminder. The Consumer will then have the statutory period of at least fourteen calendar days to pay before any late-payment interest or fixed compensation may be charged.

5.4.2. Once that period has expired, and insofar as contractually and legally permitted, late-payment interest not exceeding the statutory maximum may be charged, together with fixed compensation of no more than:

• EUR 20 where the outstanding balance is less than or equal to EUR 150;
• EUR 30 plus 10% of the amount in the band between EUR 150.01 and EUR 500 where the balance is between EUR 150.01 and EUR 500;
• EUR 65 plus 5% of the amount in the band above EUR 500, capped at EUR 2,000, where the balance exceeds EUR 500.

5.4.3. No other amicable collection costs will be charged to a Consumer except as permitted by law.

5.5 Late payment by businesses

5.5.1. In the event of late payment by a Customer acting in the course of their professional or business activity, statutory interest for late payment in commercial transactions and the statutory fixed recovery fee become payable automatically and without prior notice of default, without prejudice to the right to recover reasonable and evidenced additional collection costs insofar as permitted by law.

Article 6 - Cancellation and changes - general provisions

6.1. The specific cancellation and change conditions of the selected rate, Booking Confirmation, written quotation or separate agreement take precedence over the standard conditions in Articles 7 and 8.

6.2. For a Booking made through an OTA, the cancellation, change, payment, guarantee, no-show and refund conditions agreed in advance through that platform take precedence for the matters they expressly govern.

6.3. A cancellation or request for a change must be communicated to Villa Parkbos in writing or electronically, or through the OTA where the platform requires that procedure. The cancellation takes effect when it is validly received.

6.4. A reduction in the number of guest rooms, overnight stays, hired venue areas, booked floor area or booked period of use is treated as a partial cancellation in respect of the reduced portion.

6.5. A change of date is possible only with the written agreement of Villa Parkbos and subject to availability. Without written agreement, a change of date is treated as cancellation of the original Booking and the making of a new Booking at the price and conditions then applicable.

6.6. Different payment, change and cancellation conditions may apply to longer stays, Bookings of several guest rooms, exclusive hire and group arrangements. They apply only where clearly communicated before the Booking in the quotation, Booking Confirmation or specific conditions.

6.7. There is no general statutory 14-day right of withdrawal for agreements concerning accommodation on a specific date or during a specific period. The same exception applies to Venue Hire insofar as the agreement concerns leisure activities on a specific date or during a specific period. Other mandatory consumer rights remain unaffected.

Article 7 - Guest-room bookings: cancellation, no-show and early departure

7.1 Flexible rate

7.1.1. A guest-room Booking made at a flexible rate may be cancelled free of charge until no later than 15:00, three calendar days before the scheduled arrival date.

7.1.2. If the Booking is cancelled after that deadline, 100% of the total Booking price is payable.

7.2 Non-refundable rate

7.2.1. A rate clearly identified before the Booking as non-refundable, non-cancellable or non-changeable cannot be cancelled or changed free of charge after the agreement has been entered into. The full Booking price is payable from confirmation.

7.2.2. Cancellation, a change, no-show or early departure under a non-refundable rate does not entitle the Customer to a full or partial refund, except in the event of a breach attributable to Villa Parkbos or where a mandatory legal provision provides otherwise.

7.3 No-show and multiple guest rooms

7.3.1. If the Guest does not arrive and has not cancelled the Booking in time, this is treated as a no-show. In the event of a no-show, 100% of the total Booking price is payable.

7.3.2. Where several guest rooms were booked separately at a flexible rate and the Booking was not expressly confirmed as a group arrangement, Article 7.1 applies to each cancelled guest room. For a group arrangement, the specific conditions in the quotation or Booking Confirmation apply.

7.4 Early departure

7.4.1. If the Guest leaves early on their own initiative, the price of the remaining booked nights remains payable. This does not apply where the early departure is the direct result of a serious breach attributable to Villa Parkbos.

Article 8 - Venue hire: advance payment, cancellation and duration of use

8.1 Cancellation

8.1.1. In the event of full or partial cancellation more than fourteen calendar days before the start of the Venue Hire, a cancellation fee equal to 50% of the price of the cancelled portion is payable. The advance payment already made is set off against this fee and is not refunded.

8.1.2. In the event of full or partial cancellation fourteen calendar days or less before the start, 100% of the price of the cancelled portion is payable.

8.1.3. In the event of non-use, a no-show by the Organiser, unilateral early termination by the Organiser, or termination because of a serious breach attributable to the Organiser, 100% of the agreed hire price is payable.

8.1.4. A reduction in the number of participants does not automatically entitle the Customer to a price reduction where the same venue area and period of use are retained.

8.1.5. The cancellation fee is not payable where Villa Parkbos cancels because of a breach attributable to it, where Article 17 on force majeure applies, or where a mandatory legal provision requires termination free of charge.

8.2 Standard duration and overrun

8.2.1. Unless the quotation or Booking Confirmation provides otherwise, a full day of Venue Hire starts at 08:00 and ends no later than 00:00. The booked period includes all access, delivery, set-up, reception, activity, dismantling, clearing up and departure.

8.2.2. An end time later than 00:00 is possible only with the prior written agreement of Villa Parkbos and insofar as legally and practically possible.

8.2.3. If the booked period is exceeded without prior agreement, 50% of the day rate stated in the quotation will be charged for each commenced half-day, without prejudice to evidenced additional costs and the right of Villa Parkbos to require immediate termination and vacating of the premises.

8.2.4. Charging for an overrun does not grant a right to remain and does not prevent Villa Parkbos from ending the activity where the agreed end time, safety or the peace of the surroundings so requires.

Article 9 - Arrival, departure, keys and self check-in

9.1 Check-in and check-out

9.1.1. Check-in is available from 15:00. Check-out must be completed by 11:00. Earlier check-in or later check-out is possible only with prior agreement and subject to availability.

9.1.2. The Lead Booker must be able to present a valid identity document. Villa Parkbos may also request the identification details it is legally required to register.

9.1.3. Late arrival must be notified in advance. Where a Booking has not been fully paid or guaranteed and the Guest does not arrive within the communicated arrival window, Villa Parkbos may treat the Booking as a no-show in accordance with Article 7.

9.2 Late check-out from a guest room

9.2.1. If the Guest continues to occupy the guest room after 11:00 without prior agreement, Villa Parkbos may charge EUR 15 for each commenced hour until 15:00.

9.2.2. If the guest room has not been fully vacated by 15:00, 100% of an additional overnight stay will be charged at the room rate applicable at that time instead of the hourly charges.

9.2.3. The charge does not grant a right to use the guest room for longer. If the guest room is required for a subsequent Guest, Villa Parkbos may require it to be vacated immediately. A late check-out approved in advance is subject to the price agreed in writing.

9.3 Physical keys and key lockbox

9.3.1. Villa Parkbos uses physical keys. The Guest or Organiser receives the keys or access media required for the Booking and must keep them securely and return them no later than the end of the Booking.

9.3.2. Self check-in via a key lockbox is available only following prior request and confirmation by Villa Parkbos. The access code received is personal, may not be shared with anyone other than the authorised Guests and expires after the Booking.

9.3.3. EUR 50 per key will be charged in the event of loss or failure to return a physical key.

Article 10 - Occupancy, use of the accommodation and parking

10.1. A guest room or venue area may not be used by more persons than the number booked or the permitted maximum occupancy. Unregistered persons may not stay overnight without prior permission.

10.2. The Lead Booker must ensure that all fellow Guests are aware of these General Terms and Conditions and the House Rules. The Organiser must do the same for participants, visitors, staff and suppliers.

10.3. Minors stay and participate under the supervision and responsibility of their parent, guardian or adult accompanying person. Villa Parkbos does not provide childcare or continuous supervision.

10.4. The Booking may not be resold, transferred or sublet without the prior written consent of Villa Parkbos. The accommodation may be used only for the purpose communicated and accepted.

10.5. The Customer may not use any guest rooms, venue areas, parts of the garden, technical areas or facilities that are not included in the Booking Confirmation or that are designated as private, technical or inaccessible.

10.6. Common areas may be used in accordance with their intended purpose, the communicated access times and the House Rules. Villa Parkbos may restrict access where an area belongs exclusively to another Booking or is temporarily unavailable for safety or operational reasons.

10.7 Parking

10.7.1. Parking is included for Guests and participants, but only subject to available spaces. A parking space is not guaranteed or reserved unless expressly confirmed in writing.

10.7.2. Vehicles must be parked so that entrances, emergency routes, neighbours and other users are not obstructed. Parking instructions issued by Villa Parkbos must be followed.

10.7.3. Parking is at the vehicle owner's risk, except for damage resulting from a breach attributable to Villa Parkbos or liability that cannot be excluded by law.

Article 11 - Pets, assistance dogs and lost property

11.1 Pets

11.1.1. Pets are permitted in all guest rooms following prior request and confirmation by Villa Parkbos. The standard charge is EUR 15 per pet per night.

11.1.2. The Lead Booker remains responsible for supervision, preventing nuisance, immediately removing animal waste, compliance with the House Rules and all damage or exceptional cleaning costs caused by the pet.

11.1.3. The pet supplement covers only the pet's normal stay and does not cover damage, specialist cleaning or nuisance.

11.2 Assistance dogs

11.2.1. Certified assistance dogs are admitted without a surcharge in accordance with applicable law. Prior notice is requested to organise the welcome in practical terms, but access is not made conditional upon such notice.

11.3 Lost and abandoned property

11.3.1. Reasonably identifiable lost or abandoned items will be retained for 90 calendar days. Villa Parkbos may contact the owner where their identity can reasonably be established.

11.3.2. Return shipping takes place only at the owner's express request and at the owner's cost and risk. Once the retention period has expired, Villa Parkbos may dispose of, donate or destroy the items, depending on their nature and value.

11.3.3. Identity documents, bank cards, official documents and other sensitive items may be transferred to the competent authority or issuing institution before the retention period expires.

Article 12 - Special conditions for venue hire

12.1. The hired venue area may be used only for the activity and purpose stated in the Booking Confirmation. A material change in use requires prior written consent.

12.2. Public events, ticket sales, commercial productions, professional photo or video shoots, or activities presenting an increased safety, noise or reputational risk are permitted only where expressly disclosed in advance and accepted in writing.

12.3. The Organiser must remain present throughout the entire period of use or appoint an adult responsible person in advance who is authorised to receive instructions and make decisions on the Organiser's behalf.

12.4. In connection with Venue Hire, Villa Parkbos does not act as organiser, event planner, caterer, technical producer, security provider or supervisor. The Organiser is responsible for preparing, managing and lawfully conducting the activity and bringing it to an orderly conclusion.

12.5. The permitted maximum capacity is determined for each Booking, taking account of the selected set-up, the nature of the activity, the available space and applicable fire-safety, permit and other legal requirements. The maximum communicated in writing may not be exceeded.

12.6. Villa Parkbos may refuse additional participants where the permitted capacity has been reached or where their presence does not correspond to the communicated use.

12.7. The Organiser is responsible for any permits, permissions, copyright fees, music licences and insurance legally required because of the nature of the activity. Villa Parkbos does not require organiser's insurance as a standard condition, but this does not release the Organiser from any statutory insurance obligation applicable to the activity.

12.8. Electrical, audiovisual or other technical equipment may be used only where approved in advance, safe and suitable for the installations present. Installations may not be modified, overloaded or dismantled.

12.9. Villa Parkbos does not guarantee a particular internet capacity, bandwidth or uninterrupted connection for business-critical applications unless expressly agreed in writing.

12.10. Without prior written consent, it is prohibited to attach objects to walls, ceilings, windows, doors or floors; move furniture or artworks; use confetti, glitter or materials that are difficult to remove; use open flames or smoke machines; install structures; or obstruct escape routes and safety equipment.

12.11. Permitted decorations and all personal materials must be fully removed without damage before the agreed end time.

Article 13 - Catering, suppliers, music and nuisance

13.1 External catering, food and beverages

13.1.1. External catering, food and beverages are permitted only following prior request and written or electronic confirmation by Villa Parkbos.

13.1.2. Permission may be subject to practical conditions concerning the supplier, delivery times, access, refrigeration, storage, use of facilities, waste, cleaning, alcohol service and collection of materials.

13.1.3. Unless expressly agreed, permission for external catering does not include a right to use the private kitchen, appliances, crockery, refrigeration facilities or any other facilities not listed by Villa Parkbos.

13.1.4. The Organiser is responsible for the caterer and must ensure compliance with applicable food-safety, hygiene, alcohol and permit requirements and the timely removal of waste and personal equipment.

13.1.5. Preparation using open flames, gas installations, barbecues, deep fryers or other appliances presenting an increased fire risk is permitted only with separate written approval.

13.2 External suppliers

13.2.1. External suppliers, photographers, technicians, caterers and rental companies may enter the property only with prior permission. The Organiser must communicate their identity, activity and planned access times in good time.

13.2.2. The Organiser must ensure that suppliers comply with these General Terms and Conditions, the House Rules and the instructions of Villa Parkbos. Permission by Villa Parkbos does not constitute confirmation that a supplier is suitable, insured or legally compliant.

13.3 Music and sound systems

13.3.1. Personal or external sound systems, including separate speakers, amplifiers, subwoofers, DJ equipment, mixing desks, karaoke systems and mobile sound systems, are not permitted.

13.3.2. Only the music system provided by Villa Parkbos may be used, in accordance with the instructions and at a limited and respectful volume.

13.3.3. Music may be played indoors until 00:00 at a limited volume and within the applicable noise limits. Music or use after 00:00 is permitted only with the prior written agreement of Villa Parkbos and insofar as legally permitted.

13.4 Outdoor areas and nuisance

13.4.1. From 22:00 onwards, particular consideration must be shown in outdoor areas and during arrival, departure, loading, unloading and clearing up with regard to voice levels, music, vehicles and any other possible noise nuisance.

13.4.2. From 22:00 onwards, volumes must be reduced significantly, loud conversations, shouting and disruptive noise must be avoided, and instructions from Villa Parkbos concerning noise and nuisance must be followed immediately.

13.4.3. Villa Parkbos may require participants to move indoors or require music and other sound sources to be reduced or stopped where nuisance arises or is reasonably likely to arise. The right to use a venue area until a specified time does not include a right to cause nuisance.

Article 14 - House Rules, safety and termination

14.1. The Customer, Guests, participants, visitors and suppliers must comply with the House Rules, safety requirements and reasonable instructions of Villa Parkbos.

14.2. Villa Parkbos may refuse access, stop an activity or terminate a Stay or Venue Hire in the event of:

• a serious or repeated breach of the agreement or House Rules;
• an immediate threat to persons, property or the surroundings;
• violence, threats, serious intimidation or illegal activities;
• serious nuisance or repeated refusal to reduce the noise level;
• exceeding the permitted capacity;
• fraudulent or materially inaccurate information about the use;
• non-payment of an amount due after a reasonable opportunity to pay has been provided;
• refusal to follow a reasonable safety instruction.

14.3. Except where immediate action is necessary for safety, legal compliance or the protection of persons and property, the Customer will first be given an appropriate period in which to remedy the breach.

14.4. Where the agreement is terminated because of a serious breach attributable to the Customer, the Customer is not automatically entitled to a refund. Villa Parkbos may charge the applicable cancellation fee, services already provided and reasonable, evidenced additional loss. The same loss may not be recovered twice.

14.5. Emergency exits, escape routes, fire doors, firefighting equipment and other safety facilities must remain clear, visible and usable. It is prohibited to bring flammable, explosive, illegal or otherwise dangerous substances onto the property.

Article 15 - Damage, exceptional cleaning and the Customer's responsibility

15.1. The Customer must treat Villa Parkbos, the guest rooms, venue areas, garden, furniture, artworks and facilities with care. The Customer is liable for damage caused by the Customer or by their Guests, participants, visitors, pets, staff or suppliers, insofar as that damage can be attributed to their acts or omissions.

15.2. The Customer is not liable for fair wear and tear, pre-existing damage, hidden defects or damage caused solely by a fault of Villa Parkbos.

15.3. Visible pre-existing damage must be reported as soon as possible on arrival or at the start of the Booking. Villa Parkbos may take photographs of the condition of the accommodation before and after a Booking for inventory, damage and safety purposes, in accordance with applicable privacy rules.

15.4. Villa Parkbos may charge the reasonable and evidenced costs of repair, replacement, specialist cleaning, waste removal, intervention by third parties, restoration of the garden or outdoor area, missing items and evidenced loss of use during a necessary repair period.

15.5. When determining replacement costs, account will be taken of age, fair wear and tear and residual value. Villa Parkbos may not be unjustly enriched through compensation for damage.

15.6. Artworks, interior furnishings and decorative objects may not be touched, moved or removed without permission, even where certain items may be offered for sale. A sale is formed only following express confirmation and payment.

15.7. The Customer will receive a reasonable description of the established damage or costs and, where relevant, supporting documents or a cost estimate. The invoice is payable in accordance with Article 5.

Article 16 - Liability of Villa Parkbos

16.1. Villa Parkbos performs its obligations with the care reasonably expected of a professional accommodation and venue-hire provider.

16.2. Villa Parkbos is liable for direct loss that is the foreseeable consequence of a contractual or non-contractual fault attributable to it.

16.3. Nothing in these General Terms and Conditions limits or excludes the liability of Villa Parkbos for wilful misconduct, gross negligence, failure to perform an essential principal obligation except in the event of force majeure, personal injury or death caused by its acts or omissions, or any liability that cannot be excluded or limited under mandatory law.

16.4. Villa Parkbos is not liable for damage arising solely from a fault of the Customer, Guest, participant or supplier; use contrary to the agreement or normal purpose; a defect in equipment brought by the Customer or a third party; or a service supplied directly to the Customer by an independent third party.

16.5. Guests and participants remain responsible for the safekeeping of their personal belongings. Villa Parkbos is not liable for their loss, theft or damage, except where this results from a fault attributable to Villa Parkbos or where statutory liability rules provide otherwise.

16.6. In relation to business Customers, except in cases of wilful misconduct, gross negligence, personal injury and other mandatory exceptions, Villa Parkbos is not liable for purely indirect business loss, such as loss of profit, revenue, data, customers or commercial opportunities. This exclusion does not apply to Consumers insofar as it would limit their statutory rights.

Article 17 - Cancellation by Villa Parkbos and force majeure

17.1 Cancellation or material change by Villa Parkbos

17.1.1. Villa Parkbos may cancel or materially change a confirmed Booking only where there is an objective and justified reason.

17.1.2. Where Villa Parkbos cancels for a reason attributable to it, it will offer the Customer the choice between a reasonably equivalent alternative without an increase in the agreed price, or a full refund of all amounts paid for the unperformed portion.

17.1.3. Where no equivalent alternative is offered or accepted, a Consumer will additionally receive, insofar as legally required, compensation calculated using the same percentage that the Consumer would have owed under Article 7 or 8 if they had cancelled at the same point in time. This compensation is capped at the price of the cancelled portion and does not affect mandatory statutory rights.

17.1.4. Villa Parkbos may change a minor practical element where the essential characteristics remain unchanged, no material disadvantage arises and the Customer is informed as soon as possible. A material change requires the Customer's consent.

17.2 Force majeure

17.2.1. Force majeure means an unforeseeable and unavoidable event arising after the agreement was entered into, which cannot be attributed to the affected party and which makes performance of a contractual obligation temporarily or permanently impossible. An event does not automatically constitute force majeure merely because it makes performance more expensive, difficult or less attractive.

17.2.2. The party relying on force majeure must inform the other party as soon as possible, provide reasonable information about the consequences and take reasonable measures to limit loss and inconvenience.

17.2.3. In the event of temporary force majeure, the affected obligations are suspended for the duration of the impossibility. The parties will first consider whether a reasonable adjustment or rescheduling is possible.

17.2.4. Where performance becomes permanently impossible or postponement would no longer serve a reasonable purpose, the agreement ends in respect of the part that cannot be performed. Villa Parkbos will refund amounts relating to services not provided. Neither party owes a fixed cancellation fee in respect of the unperformable part.

17.2.5. Personal circumstances that merely prevent the Customer, a Guest or participant from attending while Villa Parkbos remains able to provide the booked service are dealt with under the ordinary cancellation conditions, unless the law or a written arrangement provides otherwise.

Article 18 - Complaints, personal data and disputes

18.1 Complaints

18.1.1. A defect or problem should preferably be reported immediately during the Stay or Venue Hire so that Villa Parkbos has a reasonable opportunity to investigate and, where possible, remedy it.

18.1.2. Complaints after the event may be submitted in writing to Villa Parkbos BV, Klossestraat 61, 9840 Nazareth-De Pinte, or by email to hello@villaparkbos.be. The Customer should include their name, contact details, Booking number, date, a clear description and relevant supporting documents.

18.1.3. Complaints must be submitted within a reasonable period, preferably within fourteen calendar days after the issue was identified. Exceeding this period does not automatically result in the loss of mandatory consumer rights.

18.1.4. Villa Parkbos will acknowledge receipt and aims to provide a substantive response within thirty calendar days. Where a Consumer and Villa Parkbos cannot resolve the dispute directly, the Consumer may refer the matter to the Belgian Consumer Mediation Service.

18.2 Personal data

18.2.1. Villa Parkbos processes personal data necessary for Bookings, identification and guest registration, payment and invoicing, communications, safety, complaint handling and legal obligations.

18.2.2. Further information about purposes, legal bases, retention periods, recipients and data-subject rights is provided in a separate Privacy Policy.

18.2.3. Health information, including information about allergies or accessibility needs, is processed only insofar as necessary to provide the requested service safely and correctly.

18.3 Governing law and competent courts

18.3.1. The agreement is governed by Belgian law. This choice of law does not deprive a Consumer of the protection of mandatory provisions of the law that would apply in the absence of this choice.

18.3.2. Disputes involving Consumers are subject to the courts competent under applicable law.

18.3.3. For disputes involving Customers acting in the course of their professional or business activity, the competent courts of the judicial district of East Flanders, Ghent Division, have exclusive jurisdiction, unless otherwise agreed in writing or a mandatory jurisdiction rule provides otherwise.

Article 19 - Final provisions

19.1. If any provision is wholly or partly invalid, void or unenforceable, the remaining provisions remain applicable insofar as the agreement can continue without the affected provision. The invalid provision will not be applied to the detriment of a Consumer.

19.2. A failure or delay in exercising a right does not constitute a waiver of that right.

19.3. The Customer may not transfer the Booking or rights under the agreement to a third party without the prior written consent of Villa Parkbos. A simple change of a Guest's name is possible subject to the reasonable administrative requirements of Villa Parkbos and, for an OTA Booking, the terms of the platform.

19.4. Electronic communications, Booking Confirmations, proof of payment and other electronic documents may be used as evidence in accordance with the applicable rules of evidence.

19.5. Article and section headings are for ease of reading only and do not affect interpretation.

19.6. This version of the General Terms and Conditions applies to Bookings entered into from 22 July 2026, unless a later effective date is stated in the Booking Confirmation.

---

VILLA PARKBOS BV Klossestraat 61, 9840 Nazareth-De Pinte | BE 1039.595.916 | hello@villaparkbos.be

VILLA PARKBOS BV, Klossestraat 61, 9840 Nazareth-De Pinte | BE 1039.595.916 | hello@villaparkbos.be